The 2024 Strategy Guide and Landscape of B2B Agencies with ABM Capabilities | By ForgeX
This report serves as an in-depth guide for ABM practitioners to reference
when selecting an agency.
The 2024 Strategy Guide and Landscape of B2B Agencies with ABM Capabilities
By Matt Steffen
Contributors: Chandler Martin, Davis Potter
This report serves as an in-depth guide for ABM practitioners to reference when selecting an agency. It evaluates the state of B2B agencies in the context of ABM, offers strategy guidance, and presents a comprehensive landscape of B2B agencies with niche capabilities to support ABM.
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This report articulates why outsourcing ABM
to agencies that specialize in this specific
GTM function is superior to adding ABM to
the list of functions that a large, integrated
agency of record supports. It then provides
guidance for how to select the best-fit
agency partner(s) to meet the unique needs
of an organization. Finally, it identifies key
categories of B2B agencies that operate in
the ABM space, providing a framework for
the reader to build their own shortlist of
agencies to consider working with around a
subset of unique parameters. It also links to a
directory featuring a comprehensive list of
carefully screened agencies deemed to have
adequate capabilities to support ABM.
This report is needed now more than ever. In
the current economic climate, organizations
are reducing hiring and instead choosing to
outsource more work to agencies. In fact, the
majority of the agencies we surveyed for this
report state that their leadership anticipates
demand for ABM services from its clients and
eithe
Report Overview
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Increasing Significantly
Remain About the Same
Increase Somewhat
Decrease Somewhat
2% 9%
51%
38%
prospects to either increase significantly or
increase somewhat in 2024.
In 2024, your agency’s leadership
anticipates demand for ABM services from its
clients and prospects to*:
*45 of the 47 agencies surveyed responded to this question. Survey participants also had the option to select “decrease significantly”
or “unsure”. 0% of respondents selected either of these two options.
0303
Most B2B marketing agencies are largely
unversed in and/or underequipped to handle
the nuances of ABM. Even worse, many
agencies claim to support ABM but fall short.
Additionally, an agency may support ABM in
certain scenarios, but not as it is practiced
within your organization. Successfully
selecting an agency to partner with for ABM
requires a firm understanding of your
organization's distinct ABM strategy and an
ability to discern the nuanced capabilities of
prospective ABM agency partners to ensure
alignment. This report is here to help.
If ABM is being piloted or the scope of an
organization’s ABM program is limited to
online programmatic advertising, partnering
with an agency may not be necessary. More
specifically, if a program revolves solely
around the use of one of the major ABM
platforms - Anteriad, Demandbase, Madison
Logic, TechTarget Priority Engine, Terminus,
or 6Sense - leveraging the support of the
solution provider’s managed and
professional services team is often sufficient.
The managed and professional services
offered by these organizations typically
include creative, data management and
analysis, campaign planning and execution,
reporting, and more.
However, if an organization chooses to
execute Growth ABM outside the digital
channels supported by ABM platforms or any
form of Enterprise ABM, which ABM platforms
fail to adequately support, working with a
qualified agency is essential. (See page 4).
analysis
Do Your ABM Efforts Demand a Dedicated Agency?
So, You Do Need an ABM Agency. Now What?
Before setting out to evaluate agencies,
determine your high-level strategy. Most
importantly, and as a first step, establish a
firm understanding of the two major ABM
subtypes, Enterprise ABM and Growth ABM,
and whether your organization will deploy
just one of the two or both. Each is a very
distinct strategy, requiring adherence to
distinct frameworks.
If there will be a focus on Enterprise ABM,
drill down further to its distinct subcategories:
1:1 ABM, 1:Few ABM, and deal-based ABM
(AKA pursuit marketing). Not all agencies will
be able to support all three of these distinct
ABM motions.
Once a foundation of the deployment models
is established, there are many other
questions you should be asking within your
own organization, including but not limited to:
? What human and technological
resources will be available within our
own organization? What resources are
lacking and must be provided by the
agency?
?
? Will we primarily leverage existing
campaign assets or content or need to
build from scratch?
What outcomes are expected?
? Will the ABM program be digital-first
or dependent on manual processes?
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Enterprise ABM encompasses both the 1:1 and 1:Few
approaches, requiring a distinct go-to-market (GTM)
strategy supported by extensive multi-touch
campaigns tailored to a single account or small
cluster of accounts.
Growth ABM operates as a 1:Many framework,
specifically designed for engagement of the
entirety of a target account list. This
methodology involves scoring and prioritizing
accounts, and then segmenting accounts into
tiers, often three in number.
The assigned tier dictates the extent of
personalization and tactical eligibility an
account receives, thereby optimizing
resource allocation and ensuring the most
tailored efforts are made where they matter
most.
Once you can answer most or all the
questions listed above, draft an ABM charter.
With the ABM charter in hand, you will be
ready to screen potential agency partners.
A note of consideration: some agencies may
propose delegating the initial development of
your strategy. While collaborating with an
agency to lay the groundwork for your ABM
program may be convenient, it comes with a
potential drawback. Agencies may be
inclined to suggest a strategy aligned with
their expertise, rather than necessarily the
optimal fit for your organization. Doing the
work to define your high-level strategy before
approaching potential agency partners is a
proactive step to ensure your organization’s
needs are at the forefront and your ABM
program is set up for success.
If you need help with defining the high-level
strategy and preparing an ABM charter, work
with a separate and independent consulting
firm specializing in ABM, such as the Inflexion
Group.
Once your high-level strategy and basic
requirements are defined, partner with an
agency that can offer ongoing strategic
support. Fortunately, 87% of the agencies we
interviewed claimed to support their clients
with strategy “very frequently.”
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?
?
? Which channels will the agency need
to support?
Will it be a global effort requiring
localization support?
Is expertise in specific industry
verticals important?
Beware of the Behemoths
Especially within larger organizations, there is
often a push to consolidate vendors,
including agency partners, to achieve
economies of scale. This leads to signing
with one or two agencies of record (AOR),
usually global conglomerates. These
behemoth agencies are almost always ill-
equipped for ABM.
Most mega-size agencies underprioritize
ABM since large brand campaigns, media
buys, and events are much more profitable
and fall within their comfort zones.
This report emphatically advocates against
outsourcing ABM to the vast majority of
conglomerate-size agencies (e.g.,
Wunderman Thompson, Doremus, Publicis).
Denstu, however, through its acquisition of
Merkle in 2021, offers one notable exception
to this rule. Havas, with its acquisition of
Ledger Bennett in February 2024, may offer
a second exception if it keeps Ledger
Bennett’s ABM team in place.
According to our research, within the full
landscape of B2B marketing agencies that
support ABM globally, 91% have 500
employees or fewer.
Selecting the wrong agency can be
detrimental. Even an award-winning agency
with glowing reviews might be a great choice
Every ABM Program is Unique. Thankfully, There is An Agency Out There For Every Use Case
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9% of the agencies we surveyed focus
solely on the Enterprise ABM
deployment models.
34% of the agencies we evaluated
focus solely on the Growth ABM
deployment model.
for many organizations, but not yours.
An agency must execute on your
organization’s distinct strategy, have
experience and resources to support the
flavor of ABM your organization favors, excel
in the proper channels and geographies, and
understand the buyers you target. There is
no “best ABM agency”, but rather the best-fit
agency to meet your goals. In fact, chances
are, there are multiple agencies that could
adequately meet your needs. Sifting through
the abundance of options is a challenge.
Thankfully, we did much of that work for you.
We conducted extensive desk research to
identify a list of B2B agencies that
demonstrated an ability to support ABM. If the
agency demonstrated adequate capabilities,
we then invited it to complete a survey. While
only 19% of the agencies we surveyed focus
exclusively on ABM, all consider ABM their
primary competency or a significant
competency, even when it’s not their sole
focus. The information gathered from this
survey facilitated the categorization of the
agencies and the identification of each
agency’s unique differentiators as they align
to common use cases.
ACCESS THE AGENCIES DIRECTORY
57% of the agencies we analyzed
support both Enterprise ABM and
Growth ABM.
68% of the agencies we reviewed
focus almost exclusively on executing
ABM in digital channels.
26% of the agencies we evaluated
claimed that they use AI in service to
their customers very frequently.
21% of the agencies that completed
the survey claimed that they support
their clients with purpose-driven ABM
very frequently.
Two of the agencies we assessed
focus solely on account research and
insights for Enterprise ABM.
A decision on an agency partner is typically
multi-dimensional. To dig deeper into the full
directory of 47 agencies we evaluated in
depth for the purposes of this report, click
below.
Additional agencies are also listed by name
only that did not participate in the survey but
do demonstrate sufficient capabilities to
support ABM.
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https://research-hub.forgex.ai/agencies
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Need More Help? Book a Guidance Session with a ForgeX Expert
The ForgeX team is available to help you
translate your unique requirements into
strategic decisions. Work with us to:
The report was developed using
research methods reflecting standard
best practices of an analyst firm,
involving extensive desk research by
ABM experts, interviews with agency
leadership, and/or the review of survey
data collected directly from the agencies
listed in the report.
Develop a shortlist of best-fit
agencies
Evaluate RFP responses
Draft RFPs
Agencies Who Participated in the Survey Include:
2X
ABMA
Agent3
Alcamo Marketing
Apparent
The Axle Agency
BOL
BrightVision
Business Brainz
Clarify
Digital Litmus
Elevated Third
GNW Consulting
Gravity Global
Green Hat
Green Thread
Harte Hanks
Heinz Marketing
Hunter & Bard
Infinityn International
InsideUp
Invalshoek
Inverta
Just Global
Khronos
Ledger Bennett, a Havas Company
Man Digital
The Marketing Practice
Merkle, a Dentsu Subsidiary
Metia Group
MOI Global
Park and Battery
Pipeline IQ
Punch! B2B
Quarry
S2M
(In alphabetical order on pages 7 & 8)
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https://meetings.hubspot.com/davis42?uuid=da4d9fc2-baba-45e9-99cd-aa22b320764b
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Agencies Who Participated in the Survey Include:
SeeResponse
Spear Marketing Group
Strategicabm
Transmission
TwoGether
UviaUs
Winbound
Wob AG - BBN Germany
xGrowth
XPROMOS Marketing Mastery
Zubia People & Business
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